Customer Care

How to Order

Apollo Swim is made to order especially for you! Simply order in our online store! We do not hold stock,  all orders are handmade and will take up to 10 working days to complete.

We use the secure online gateway Paypal for payment. Payment methods accepted are  debit card, credit card or a Paypal account.

As our swimwear is handmade to order, all orders will be processed upon receipt of payment.

Size Guide

Apollo Swim is currently available in sizes  S, M and L. Due to the nature of lycra our sizes do run small so if you are in between we suggest to go up a size.

Please see the below size chart for your guidance only.


Size S  M L
UK Size 6 – 8 8 – 10 10 – 12

Delivery

Shipping Options

Free UK shipping for orders over £40

UK Royal Mail  Signed for service – £2.95 – Please allow 1-2 working days after your order has been completed for UK delivery.

UK Royal Mail International Tracked service – £10.00 GBP – Please allow 5-28 working days for international shipping.

Shipping Details

All customers are sent a tracking number upon dispatch.

A signature is required upon delivery. If you are not at home at time of delivery you will be required to collect your order from your local post office. We do not ship to P.O boxes as a signature is required.

If your order is undeliverable or an incorrect shipping address has been entered, Apollo Swim is not be held responsible and the customer will not be entitled to a refund. In the event your bikini finds its way back to us, any additional shipping costs are at the customers expense. Please ensure your shipping details are correct.

Apollo Swim is not responsible once your order has left us, please check the status of your delivery with Royal Mail using your tracking number before contacting us.

Customs Fees

Please note Apollo Swim is not responsible for holding times or any customs charges incurred for international orders, so please be aware there may be additional fees on receiving your order, in order for it to be released to you. Please check your countries customs charges before placing an order.

Return Policy

If you would like to return or exchange your order please contact alice@apolloswim.com stating your order number within 14  days of receiving your order.

Items must be returned within 14  days of receiving your order. Any items returned after this will be returned back to the customer.

We are happy to accept returns/exchanges as long as the items are in their original condition and packaging, clean, unused, unwashed and with the protective hygiene sticker still in place.

Returns/Exchanges will be processed as soon as the items have been received and meet the above criteria to our satisfaction.

If you wish to exchange your items for a different size we will accept your items as per the return policy above. New items will need to be made so the production lead time will still apply unless agreed beforehand.

All postage costs for returns are at the customers expense. We suggest obtaining a proof of postage when you post your items back to us.

Postage and Packaging costs are non-refundable.

We do not accept responsibility for the parcel until it has been received.

Apollo Swim does not cover exchange postage costs for International orders.

Care Instructions

Apollo Swim is handmade especially for you! Please take care of your Apollo Swim!

Rinse immediately after use

Hand wash in cold water only

Do not iron or dry clean

Do not leave out in direct sunlight as this may fade the fabric

Lay flat or hang to dry

Please ensure sunscreen or fake tan products are completely dry before wearing your Apollo Swim as this may stain the fabric

Enjoy your bikini Apollo Babes! Xx